Terms of Service

Effective Date: June 1, 2026

Solace Grove Behavioral Health, Inc.

Welcome to Solace Grove Behavioral Health, Inc. ("Solace Grove," "we," "our," or "us"). These Terms of Service govern your use of our website, communication systems, appointment scheduling tools, telehealth services, client portals, and related services.

By accessing our website, requesting information, scheduling appointments, or using any of our services, you agree to these Terms of Service.

1. Informational Purpose Only

The information contained on this website is provided for educational and informational purposes only.

Nothing on this website should be interpreted as:

  • Medical advice

  • Psychiatric advice

  • Psychological advice

  • Legal advice

  • Emergency services

Viewing this website does not establish a client-provider relationship.

2. Behavioral Health Services

Solace Grove provides behavioral health services that may include:

  • Individual counseling

  • Family counseling

  • Group counseling

  • Telehealth services

  • Crisis intervention support

  • Behavioral health assessments

  • Wellness and supportive services

Services may change over time without notice.

Availability of specific services may vary.

3. No Emergency Services

Solace Grove is not an emergency response provider.

Do not use:

  • This website

  • Email

  • Contact forms

  • Text messages

  • Voicemail

  • Client portals

  • Telehealth platforms

for emergencies.

If you are experiencing a medical or mental health emergency:

  • Call 911

  • Call or text 988

  • Visit the nearest emergency room

If you believe someone is in immediate danger, contact emergency services immediately.

4. Appointment Requests

Submitting an appointment request does not guarantee an appointment.

Appointments are not confirmed until:

  • Availability is verified

  • Required information is received

  • Confirmation is provided by Solace Grove

We reserve the right to decline appointment requests when clinically appropriate or when capacity limitations exist.

5. Telehealth Services

Solace Grove may provide services through HIPAA-compliant telehealth platforms.

By participating in telehealth services, you acknowledge that:

  • Technology failures may occur.

  • Internet interruptions may occur.

  • Audio or video quality may vary.

  • Emergency services cannot be provided through telehealth platforms.

You are responsible for maintaining a secure internet connection and private location during telehealth sessions whenever possible.

6. Payment and Fees

Solace Grove currently operates primarily as a private-pay practice.

Current fees are subject to change without notice.

Clients are responsible for:

  • Session fees

  • Missed appointment fees

  • Late cancellation fees

  • Outstanding balances

Payment policies are provided separately during intake and onboarding.

Failure to maintain current payment arrangements may result in suspension of future appointments.

7. Insurance and Reimbursement

If applicable, Solace Grove may provide documentation such as superbills for clients seeking reimbursement from insurance carriers.

Solace Grove does not guarantee:

  • Insurance reimbursement

  • Coverage determinations

  • Eligibility decisions

  • Payment by third-party payers

Clients are responsible for verifying benefits directly with their insurance carrier.

8. Cancellation and No-Show Policy

Appointments represent reserved time dedicated specifically to each client.

Clients are encouraged to provide advance notice when cancelling appointments.

Repeated missed appointments, late cancellations, or no-shows may affect future scheduling availability.

Specific cancellation policies may be provided separately during intake.

9. AI-Assisted Communications

Solace Grove may utilize artificial intelligence-assisted technologies to support communication and administrative functions.

These technologies may include:

  • Virtual reception systems

  • Scheduling assistants

  • Call routing systems

  • Call transcription systems

  • Automated reminders

  • AI-assisted communication tools

Calls may be monitored, recorded, summarized, or transcribed for operational and quality purposes.

AI systems do not replace clinical judgment or professional care.

10. SMS Communications

By voluntarily providing your mobile phone number and opting into text messaging, you consent to receive SMS communications regarding:

  • Appointment reminders

  • Scheduling updates

  • Administrative notifications

  • Client support communications

Message frequency may vary.

Message and data rates may apply.

Reply STOP to unsubscribe.

Reply HELP for assistance.

Consent to receive SMS messages is not a condition of receiving services.

11. Website Use

You agree not to:

  • Attempt unauthorized access to our systems

  • Interfere with website functionality

  • Upload malicious software

  • Use the website for unlawful purposes

  • Misrepresent your identity

We reserve the right to restrict access to any user who violates these Terms.

12. Intellectual Property

All content on this website is owned by or licensed to Solace Grove Behavioral Health.

This includes:

  • Text

  • Graphics

  • Logos

  • Branding

  • Images

  • Videos

  • Downloadable materials

No content may be copied, reproduced, distributed, or modified without written permission.

13. Third-Party Services

Our website may integrate with third-party platforms, including:

  • SimplePractice

  • Payment processors

  • Telehealth platforms

  • Communication services

  • Analytics providers

We are not responsible for the policies or practices of third-party providers.

Users are encouraged to review those providers' policies separately.

14. Disclaimer of Warranties

The website and services are provided on an "as available" basis.

Solace Grove makes no guarantees regarding:

  • Website availability

  • Continuous access

  • Error-free operation

  • Specific treatment outcomes

  • Results from services

Behavioral health outcomes vary from person to person.

15. Limitation of Liability

To the fullest extent permitted by law, Solace Grove Behavioral Health shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from:

  • Use of the website

  • Communication delays

  • Technology failures

  • Third-party platform interruptions

  • Reliance on website information

16. Privacy

Your use of our website and services is also governed by our Privacy Policy.

Please review our Privacy Policy for information regarding collection, use, and protection of personal information.

17. Wisconsin Governing Law

These Terms shall be governed by the laws of the State of Wisconsin.

Any disputes arising under these Terms shall be subject to the jurisdiction of appropriate courts located within Wisconsin.

18. Modifications

Solace Grove reserves the right to modify these Terms of Service at any time.

Updated versions will be posted on this page with a revised effective date.

Continued use of our website or services constitutes acceptance of any revisions.

Contact Information

Solace Grove Behavioral Health, Inc.

9235 W Capitol Dr, Suite 200
Milwaukee, WI 53222

Phone: (414) 436-7140

Email: info@solacegrove.org

Website: www.solacegrove.org