Grove Wellness Collection · Digital purchase refund policy
Solace GroveBehavioral Health
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Grove Wellness Collection

Refund policy.

Last updated August 24, 2026. This policy applies to Grove Wellness Collection digital resources sold by Solace Grove Behavioral Health, Inc.

Digital purchases are generally final

Grove Wellness products are digital downloads delivered shortly after checkout. Because access is provided immediately and digital files cannot be returned in the same way as physical goods, purchases are generally final once download access has been provided.

This policy does not limit any refund or other remedy required by applicable law.

When we will review a request

Contact us within 14 calendar days of purchase if:

  • you were charged more than once for the same intended purchase;
  • the wrong Grove Wellness product was delivered;
  • the delivered file is materially corrupted or defective; or
  • you cannot access the purchased file after reasonable delivery and troubleshooting assistance.

What we may offer

We may first resend the delivery link, provide the correct file, replace a defective file, or offer reasonable access assistance. When those steps do not resolve an eligible issue, Solace Grove may approve a full or partial refund through the original payment route.

A change of mind, failure to use a resource, or dissatisfaction that is not connected to a delivery or material file problem generally does not qualify for a refund.

How to request help

Use the Contact link on the Solace Grove Payhip storefront. Include:

  • the name used for the order;
  • the order number, if available;
  • the product name; and
  • a brief description of the purchase, delivery, or file issue.

Do not include diagnoses, symptoms, treatment history, completed worksheets, or other health information.

Approved refunds

Approved refunds are sent through the original payment method. Bank or card processing time may vary after the refund is initiated. Original processing or platform fees may not be returned to Solace Grove, but that does not change the amount of an approved customer refund.

Charge concerns

If you do not recognize a charge, contact us promptly through the Payhip storefront and contact your card issuer or payment provider as appropriate. We may need the minimum order information required to locate the transaction and respond to a dispute.