Privacy Policy

Effective Date: June 1, 2026

Solace Grove Behavioral Health, Inc.

Solace Grove Behavioral Health, Inc. ("Solace Grove," "we," "our," or "us") is committed to protecting the privacy, confidentiality, and security of the information entrusted to us. This Privacy Policy explains how information is collected, used, disclosed, stored, and protected when individuals interact with our website, contact our organization, request services, schedule appointments, participate in treatment, or otherwise engage with Solace Grove Behavioral Health.

This Privacy Policy applies to our website, telehealth services, communication platforms, appointment scheduling systems, intake forms, text messaging services, and other business operations.

Our Commitment to Privacy

As a behavioral health organization, we recognize the sensitive nature of personal and health-related information. We strive to maintain appropriate safeguards consistent with applicable federal and state privacy laws, including the Health Insurance Portability and Accountability Act ("HIPAA"), when applicable.

Information We Collect

Personal Information

We may collect personal information including:

  • Full name

  • Date of birth

  • Mailing address

  • Email address

  • Telephone number

  • Emergency contact information

  • Insurance information (if applicable)

  • Payment information

  • Appointment preferences

  • Communication preferences

Health Information

When seeking services, we may collect information related to:

  • Mental health concerns

  • Behavioral health history

  • Substance use history

  • Treatment goals

  • Medical history

  • Medication information

  • Clinical assessments

  • Treatment records

Website Information

When visiting our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages viewed

  • Date and time of access

  • Referring website information

Communication Information

We may collect information submitted through:

  • Contact forms

  • Appointment requests

  • Emails

  • Telephone calls

  • Voicemail messages

  • SMS messages

  • Telehealth platforms

  • Client portals

How We Use Information

Information may be used to:

  • Schedule appointments

  • Provide behavioral health services

  • Conduct assessments

  • Deliver treatment services

  • Communicate regarding appointments

  • Send reminders and notifications

  • Respond to inquiries

  • Process payments

  • Improve services

  • Maintain security

  • Meet legal and regulatory requirements

  • Comply with licensing obligations

  • Protect client safety

HIPAA and Protected Health Information

Certain information collected in connection with treatment may qualify as Protected Health Information ("PHI") under HIPAA.

When acting as a covered healthcare provider, Solace Grove maintains safeguards designed to protect PHI and uses or discloses such information only as permitted by law or authorized by the client.

Clients receiving services may receive a separate Notice of Privacy Practices describing rights and protections applicable to PHI.

Telehealth Services

Solace Grove may provide telehealth services through secure third-party platforms.

By participating in telehealth services, individuals acknowledge that:

  • Electronic communication involves inherent technological risks.

  • Internet-based communications may experience interruptions.

  • Reasonable safeguards are used to protect confidentiality.

  • Emergency services should not be accessed through telehealth systems.

SMS and Electronic Communications

Individuals who voluntarily provide a mobile phone number may receive communications related to:

  • Appointment reminders

  • Scheduling updates

  • Service-related communications

  • Administrative notifications

Message frequency may vary.

Message and data rates may apply.

Reply STOP to unsubscribe.

Reply HELP for assistance.

SMS communications should not be used to communicate emergencies or urgent clinical concerns.

No mobile information will be shared with third parties for marketing purposes.

Artificial Intelligence and Call Technology

Solace Grove may utilize artificial intelligence-assisted communication technologies, including virtual reception services, call routing systems, transcription tools, and automated scheduling systems.

Calls may be monitored, recorded, transcribed, summarized, or processed using artificial intelligence tools for operational, quality assurance, scheduling, and service purposes.

Individuals are informed of such technologies during communications when applicable.

Cookies and Analytics

Our website may use cookies and similar technologies to:

  • Improve website functionality

  • Analyze website traffic

  • Enhance user experience

  • Measure marketing effectiveness

Users may modify browser settings to manage cookie preferences.

Third-Party Service Providers

We may utilize third-party providers for:

  • Website hosting

  • Appointment scheduling

  • Telehealth services

  • Payment processing

  • Client communication

  • Analytics

  • Customer support

  • Data storage

Such providers may have access to information only as necessary to perform services on our behalf.

Information Sharing

We do not sell personal information.

Information may be disclosed:

  • With client authorization

  • To healthcare providers involved in care

  • To comply with legal obligations

  • To prevent serious harm

  • To report abuse or neglect where required

  • To comply with court orders or subpoenas

  • During business transactions permitted by law

Data Security

We implement reasonable administrative, technical, and physical safeguards intended to protect information against unauthorized access, disclosure, alteration, or destruction.

Despite these efforts, no electronic transmission or storage system can be guaranteed completely secure.

Data Retention

Information may be retained for periods required by:

  • Federal law

  • Wisconsin law

  • Licensing requirements

  • Professional standards

  • Operational needs

Records may be securely destroyed when retention requirements have been satisfied.

Children's Privacy

Our website is not directed toward children under the age of 13.

Information from minors is collected only in connection with services provided with appropriate parental or legal guardian involvement as required by law.

Your Rights

Depending upon applicable laws, individuals may have rights to:

  • Request access to information

  • Request corrections

  • Request restrictions on disclosures

  • Request confidential communications

  • Withdraw certain consents

  • File privacy complaints

External Links

Our website may contain links to third-party websites. Solace Grove is not responsible for the privacy practices of external websites.

Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Updated versions will be posted on this page with a revised effective date.

Contact Information

Solace Grove Behavioral Health, Inc.
9235 W Capitol Dr, Suite 200
Milwaukee, WI 53222

Phone: (414) 436-7140
Email: info@solacegrove.org
Website: www.solacegrove.org