Effective Date: June 1, 2025
Solace Grove Behavioral Health, Inc. ("Solace Grove," "we," "our," or "us") is committed to protecting the privacy, confidentiality, and security of the information entrusted to us. This Privacy Policy explains how information is collected, used, disclosed, stored, and protected when individuals interact with our website, contact our organization, request services, schedule appointments, participate in treatment, or otherwise engage with Solace Grove Behavioral Health.
This Privacy Policy applies to our website, telehealth services, communication platforms, appointment scheduling systems, intake forms, text messaging services, and other business operations.
As a behavioral health organization, we recognize the sensitive nature of personal and health-related information. We strive to maintain appropriate safeguards consistent with applicable federal and state privacy laws, including the Health Insurance Portability and Accountability Act ("HIPAA"), when applicable.
We may collect personal information including:
- Full name
- Date of birth
- Mailing address
- Email address
- Telephone number
- Emergency contact information
- Insurance information (if applicable)
- Payment information
- Appointment preferences
- Communication preferences
Emergency contact information
Insurance information (if applicable)
Appointment preferences
Communication preferences
When seeking services, we may collect information related to:
- Mental health concerns
- Behavioral health history
- Substance use history
- Treatment goals
- Medical history
- Medication information
- Clinical assessments
- Treatment records
Mental health concerns
Behavioral health history
Substance use history
Medication information
Clinical assessments
When visiting our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Pages viewed
- Date and time of access
- Referring website information
Date and time of access
Referring website information
We may collect information submitted through:
Appointment requests
Telehealth platforms
Information may be used to:
- Schedule appointments
- Provide behavioral health services
- Conduct assessments
- Deliver treatment services
- Communicate regarding appointments
- Send reminders and notifications
- Respond to inquiries
- Process payments
- Improve services
- Maintain security
- Meet legal and regulatory requirements
- Comply with licensing obligations
- Protect client safety
Schedule appointments
Provide behavioral health services
Deliver treatment services
Communicate regarding appointments
Send reminders and notifications
Respond to inquiries
Meet legal and regulatory requirements
Comply with licensing obligations